Catherine Hay joined the Office of the Ombudsman for Bermuda as an Investigations Officer in October 2011. She completed her legal training at Appleby and is a member of the Bermuda Bar.

Ms. Hay studied law at Exeter College, University of Oxford (BA(Hons)) and International Relations at Brown University (BA(Hons)).

In addition to conducting investigations, she oversees the electronic complaint management system and carries out research into global best practices and legal matters.

She has served as Deputy Ombudsman since 2015.