LaKai Dill joined the team at the Office of the Ombudsman for Bermuda in December 2014.  As an Investigations Officer, Ms. Dill is mainly responsible for resolving complaints through informal inquiries and formal investigations.  In addition, Ms. Dill has taken the lead on special projects, including implementing our electronic case management system, establishing written policies and procedures for our revised complaint workflow, and producing reader-friendly annual reports which remain our key public education resource.

Ms. Dill studied international relations as an undergrad in Puebla, Mexico.  After graduating, she interned at Ghana’s hybrid ombudsman and human rights institution for six months in the Cape Coast office.  Then she returned to Bermuda and served under Bermuda’s first Ombudsman for a year and a half as a research support, during the time of the Office’s second systemic investigation.  She left the Office to explore youth development work with Bermuda’s national tall ship, Spirit of Bermuda, as crew and programme manager for four and a half years.  Recently she completed an M.Ed. in Special Education with Miami University in partnership with Bermuda College, a teacher-training programme she began shortly before joining our team.  At present she is pursuing online graduate studies in dispute resolution through Queen Margaret University, a programme tailored to caseworkers in ombuds offices.